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FREQUENTLY ASKED QUESTIONS

DO YOU REQUIRE A DEPOSIT?

Yes! A 25% non-refundable retainer will be required to secure your date.​

WHAT IS INCLUDED IN A BOUNCE HOUSE RENTAL?

Inflatable, Blower, Extension Cord, Rules Sign, Sandbags or Stakes

WHERE CAN YOU SET UP?

Indoors and outdoors (based on weather). Even surfaces including grass, turf, asphalt, concrete. 
*Access to an outlet required based on rental item

HOW MUCH IS DELIVERY?

Delivery is complimentary for the first 30 miles of travel. Additional miles will be $2/mile.

*Disco Ball Wall delivery/pick up price will be based on location.

WHICH PAYMENT METHODS DO YOU ACCEPT?

Credit Card or Cash

If check, your date will not be secured until payment is received. 

WHAT TIME IS SET UP & BREAK DOWN?

Minimum 1 hour prior to your set up. Should additional time be required based on the event set up/break down, we will discuss with you at the time of booking.

WHAT IF I NEED TO CANCEL?

Your non-refundable retainer will be held and can be applied to a future date within 2025 based on availability. Please let us know ASAP should you need to cancel your event.

WHAT ABOUT BAD WEATHER?

We will monitor the weather and contact you should we have any concerns and discuss alternative options for set ups. If the client does not have an indoor alternative, the deposit will be held and can reschedule for another date within 2025 based on availability.

STILL HAVE A QUESTION?

Contact us via email, vivabouncerentals@gmail.com OR submit an inquiry. We are happy to help!

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